ARS helps distribution centers and warehouse operations perform at the same high quality standards that production lines operate at.
The standard for manufacturing excellence is Six Sigma, a business practices methodology developed by Motorola. Six Sigma excellence requires meeting customer expectations 99.99966% of the time. Under this standard, the manufacturer cannot fail to meet its customer's expectations more than four times out of a million opportunities. By comparison, the quality standards in order fulfillment in warehouse operations seem embarrassingly modest.
The Warehouse Education and Research Council’s (WERC) survey of distribution organizations found that respondents only shipped perfect orders (complete, on time, damage free, with correct documentation and pricing) 85.7% of the time. This equates to 143,000 orders out of 1 million fail to meet the specifications set up by the customer.
In the eyes of a Six Sigma practitioner, this is a process that is out of control. How can manufacturing achieve almost zero failures while DC and warehouse operations struggle? The answer is simple: in repetitive tasks like order place and pick, human directed activities hinder, not aid, performance. ARS’ TrackStar technology can help DC and warehouse operations make the quantum leaps necessary to better match manufacturing. ARS integrates technologies such as RFID, RTLS, voice recognition, warehouse management software and mobile devices that automatically recognize and correct deviations from the customer order with little or no human oversight.